KMS Lighthouse, our Knowledge Management Partner

Cognition24 is delighted to announce their new strategic partnership with knowledge management solution provider, KMS Lighthouse.

KMS Lighthouse is a leading provider of the next-generation knowledge management solution – Lighthouse. Lighthouse enhances every engagement by empowering customers and agents with real-time access to accurate and consistent knowledge to improve customer and employee experience alike.

Lighthouse’s powerful AI search functionality dramatically improves engagements across all service and sales channels, from call centres to branches and stores, including easy integration to enhance existing and future self-service channels.

KMS Lighthouse is the platform that brings clarity from within this vast sea of information so when a site visitor or caller asks your agent a question, Lighthouse searches all relevant data and instantly displays the concise and accurate answer.

Tim Chisnall, Commercial Director, stated, “We’re extremely excited by our strategic partnership with KMS Lighthouse. KMS Lighthouse’s AI-powered knowledge solution transforms customer experiences through accurate and timely information. Customers and agents are given quick, actionable access to the knowledge and expertise they need, when and how they need it.  The result? Satisfied customers and employees boosting your company’s bottom line.”

Trusted by some of the world’s leading companies such as DHL, GE and AIG, we are excited to add KMS Lighthouse to our trusted solution portfolio.