Knowledge Management on Salesforce
Cognition24 is a registered partner of knowledge management solution provider, KMS Lighthouse.
KMS Lighthouse is a leading provider of next-generation knowledge management solution – Lighthouse. Lighthouse enhances engagement by empowering customers and agents with real-time access to accurate and consistent data to improve customer and employee experience alike. Lighthouse’s powerful AI search functionality dramatically improves engagements across all service and sales channels, from call centres to branches and stores, including easy integration to enhance existing and future self-service channels.
The Lighthouse App, available on the Salesforce AppExchange, deploys instantly for any businesses with the Salesforce application integration. It supplies business-critical information in a completely unified knowledge experience. The Lighthouse App uses AI-search capabilities from inside the Salesforce interface. It’s user-friendly and provides only one source of truth for all agents.
- Improve Customer Experience: Reduce the amount of time it takes an agent to find an answer to a question and reply to the customer minimizing the interaction time.
- Increase First Interaction Resolution: Lighthouse helps to provide consistent responses each time the same question is answered with a high quality of written responses, resulting in good customer experiences
- Reduce On-Boarding Time: Build a confident staff able to become familiar with content quickly and with limited training ensuring the employees are able to effectively answer questions.
