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Saleforce Hi‑Tech Solutions

Innovative solutions for the hi-tech sector

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It’s all about the customer experience

The Hi-Tech industry has undergone a vast transformation in the past few years. Hi-Tech businesses must remain competitive and innovative but still deliver a first-class customer experience – it’s just not an option for these organisations to adopt average processes and poorly integrated systems.

Salesforce is the first choice CRM for most leading Hi-Tech companies – and here at Cognition24, we’ve been helping technology companies implement Salesforce and greatly improve business growth and customer satisfaction.

Hi-Tech Case Studies

Pen Test Partners

Who:

Pen Test Partners is an NCSC-approved CHECK company offering penetration testing of IT systems to identify potential vulnerabilities and recommend effective security countermeasures.

How:

Cognition24 implemented and supported Salesforce Sales Cloud, reviewing the current environment, making recommendations and implementing changes accordingly. In addition, we managed the integration with iContact and D&B Hoovers.

OnePLM

Who:

OnePLM is one of the largest Siemens PLM Software Resellers worldwide and the only Platinum Reseller in the UK and Ireland, with offices in Oxford, Cranfield and Liverpool. OnePLM have built a reputation on successfully delivering Siemens software solutions, technical consultancy and support services to a wide variety of businesses across different industry sectors.

How:

Cognition24 worked with the team at OnePLM to conduct a thorough business analysis review through our unique Landscape Review methodology. We also assisted with Salesforce migration and the development of a customised set of reports and dashboards.

Miura Systems

Who:

Miura helps payment service providers and tablet-based POS software vendors to disrupt their markets by designing simple, secure and flexible hardware for improved merchant and consumer experiences.

How:

Cognition24 assisted Miura systems with an on-site Salesforce review, health check and territory management planning. In addition, we also developed a suite of customised reports.

Utility Team

Who:

Utility Team is one of the UK's leading utilities and energy consultants, providing a wide range of value added utility that saves time and money.

How:

Cognition24 implemented Salesforce Sales Cloud for 40 users. We also built a custom finance application to manage over 200 k transactions per month.

4-Secure

Who:

4-Secure advise on, prevent and solve data security problems. Their clients are global corporations, government departments, critical national infrastructure, financial institutions, schools, and telecoms companies.

How:

Cognition24 implemented and supported Salesforce Sales Cloud, reviewing the current environment, making recommendations and implementing changes accordingly. In addition, we managed the integration with iContact and D&B Hoovers.

Docuflow

Who:

Docuflow is an independent UK provider of print, mail and document workflows services and solutions.

How:

Cognition24 implemented and supported Salesforce Sales Cloud, reviewing the current environment, making recommendations and implementing changes accordingly. In addition, we managed the integration with iContact and D&B Hoovers.

Onfido

Who:

Onfido is a UK and US-based software company. Onfido's AI-based identity verification assesses whether a user’s ID is genuine, then compares it against their facial biometrics.

How:

After a significant venture-backed investment, Cognition24 was tasked to re-build their existing Salesforce system and provide a managed service to support the business going forward.

e-Resolve

Who:

e-Resolve is a professional services company with expertise in delivering enterprise solutions with Oracle, SAP and Workday.

How:

Cognition24 assisted with the implementation of Salesforce Sales Cloud. The requirement was for a CRM solution that took their current sales and marketing platforms and integrated them into a single solution. We delivered important business reporting, insights and activity tracking. In addition, we implemented custom functionality to track projects, project revenue and resource management.