We recently worked with Cognition24 to implement Salesforce into our organisation. As an NHS provider we were not looking for a ‘Sales’ system, our primary focus for our CRM was to support with our stakeholder management, as well as somewhere to keep information about tenders and potential areas for development. Cognition24 have been great, they really took the time to understand our organisation and what we really needed from a system. They also got to grips with the idiosyncrasies of the NHS (including the million acronyms) and replicated these within Salesforce to best work for us, regularly checking that we were seeing the outputs and information that we needed, in a user friendly format! Every single person we have come into contact with from Cognition24 has been helpful, personable and approachable and I would most definitely recommend them for your CRM needs!
Market Development Manager
Herts Urgent Care
“We chose Cognition24 primarily due to their growing reputation in the market and the flexible and proactive way in which they deliver Salesforce projects and support. We required an agile partner with all the skills and expertise our business demands and selected Cognition24 as our partner of choice”
Head of Commercial Systems
We looked to take our Salesforce support from in-house to outsourced 3 years ago and decided the best organisation for us to partner with would be Cognition24 and it is a decision we do not regret. We now achieve far greater levels of support, configuration and advice when working with their team which in turn gives Docuflow a significantly higher level of ROI with Salesforce. I can thoroughly recommend them to other businesses who would like to work with an outsourced team of Salesforce experts.
The consultancy service provided is second to none and one that we will certainly continue to utilise moving forward. I would have no hesitation in recommending their services, they continue to exceed our expectations!