Hi-Tech: Salesforce Solutions for Innovation and Growth
In an era marked by rapid technological advancements that are reshaping the landscape for high-tech companies, prioritising the automation of existing processes, procedures, and business models is key. To achieve this effectively, we recommend that businesses, especially those in the high-tech sector, embrace a fully integrated platform like Salesforce. Salesforce allows organisations to automate their day-to-day operations, encompassing activities such as lead assignment, forecasting, contract generation, invoicing, and more.
In this digital age, the expectations of prospects and customers has evolved, demanding a highly personalised and streamlined experience. Salesforce offers a higher level of integration, enabling high-tech companies to create a truly tailored and unique experience.
Salesforce Hi-Tech CRM Solutions
1. Sales Cloud: Construct an efficient sales process that offers extensive customisability and automation. Features include email integration, calendar integration, task automation, quote generation, goal tracking, renewal visibility, and more.
2. Service Cloud: Elevate your customers’ experience by automatically assigning, escalating, and tracking cases, ensuring a seamless support journey.
3. Project Management: Implement a fully integrated project management solution that encompasses automation from opportunity identification to order fulfilment.
Selecting the Right Products
At Cognition24, we recognise the significance of efficient systems that enable your business to stay at the forefront of industry developments and adapt to changing customer expectations. Combining Salesforce and Hubspot CRM with Communities and Sales Cloud is the ideal solution for your high-tech business, bolstering your growth and success.
How Our Expertise Benefits You
We understand the challenges associated with optimisation and development projects. Cognition24 is dedicated to resolving your immediate challenges and bringing industry best practices to your CRM implementation. Our team is fully certified and highly experienced, boasting solid partnerships with Certinia, Aedon Financials, and OwnBackup, ensuring your success in the high-tech sector.
Salesforce Case Studies
SPT Labtech
Who:
SPT Labtech, based in Cambridge UK, designs and makes products that transform the way scientists work. For over two decades, their expert scientists, engineers, and business innovators have created innovative solutions for liquid handling, sample preparation and management that help accelerate research and make a real difference to human health. With the acquisition by EQT Private Equity in 2022, they are building on their strong foundation of organic and acquisition-driven growth to pursue an ambitious strategic vision of innovation, geographic expansion, and targeting of new markets to address the evolving needs of the life science community.
How?
Cognition24 supports SPT Labtech by providing a Salesforce Managed service. This service includes ongoing maintenance, optimisation, and support for their Salesforce org. By leveraging Cognition24’s expertise, SPT Labtech ensures that their Salesforce implementation remains efficient, up-to-date, and aligned with their evolving business needs. This partnership allows them to focus on their core competencies while relying on Cognition24 for comprehensive Salesforce management and support.
Sterling VDR
Who:
Sterling Technology is the leading European provider of premium virtual data room (VDR) solutions for the secure sharing of content, business process automation and collaboration for the M&A, corporate development, capital markets, private capital, banking and legal communities. Sterling has been supporting the capital and M&A markets for over 30 years, and since opening their first VDR in 2010 they have helped customers and users from over 187 countries and 90 industries successfully complete thousands of deals.
How:
Cognition24 assisted Sterling VDR with a custom integration from a proprietary platform to Salesforce Sales Cloud. We continue to support Sterling with marketing automation and system enhancements.
Customertimes
Who:
A Salesforce Partner since 2008, Customertimes provides ISV products, and outsourcing to customers in 63 countries around the world. Customertimes is headquartered in New York with regional offices in London, Paris, Toronto and Riga.
How:
Cognition24, along with our partners at CustomerTimes, have worked on a number of Salesforce support projects in the Pharma and Life Sciences sectors.
OnePLM
Who:
OnePLM is one of the largest Siemens PLM Software Resellers worldwide and the only Platinum Reseller in the UK and Ireland, with offices in Oxford, Cranfield and Liverpool. OnePLM have built a reputation on successfully delivering Siemens software solutions, technical consultancy and support services to a wide variety of businesses across different industry sectors.
How:
Cognition24 worked with the team at OnePLM to conduct a thorough business analysis review through our unique Landscape Review methodology. We also assisted with Salesforce migration and the development of a customised set of reports and dashboards.
Miura Systems
Who:
Miura helps payment service providers and tablet-based POS software vendors to disrupt their markets by designing simple, secure and flexible hardware for improved merchant and consumer experiences.
How:
Cognition24 assisted Miura systems with an on-site Salesforce review, health check and territory management planning. In addition, we also developed a suite of customised reports.
Utility Team
Who:
Utility Team is one of the UK’s leading utilities and energy consultants, providing a wide range of value added utility that saves time and money.
How:
Cognition24 implemented Salesforce Sales Cloud for 40 users. We also built a custom finance application to manage over 200 k transactions per month.
4-Secure
Who:
4-Secure advise on, prevent and solve data security problems. Their clients are global corporations, government departments, critical national infrastructure, financial institutions, schools, and telecoms companies.
How:
Cognition24 implemented and supported Salesforce Sales Cloud, reviewing the current environment, making recommendations and implementing changes accordingly. In addition, we managed the integration with iContact and D&B Hoovers.
Docuflow
Who:
Docuflow is an independent UK provider of print, mail and document workflows services and solutions.
How:
Cognition24 implemented and supported Salesforce Sales Cloud, reviewing the current environment, making recommendations and implementing changes accordingly. In addition, we managed the integration with iContact and D&B Hoovers.
Onfido
Who:
Onfido is a UK and US-based software company. Onfido’s AI-based identity verification assesses whether a user’s ID is genuine, then compares it against their facial biometrics.
How:
After a significant venture-backed investment, Cognition24 was tasked to re-build their existing Salesforce system and provide a managed service to support the business going forward.
e-Resolve
Who:
e-Resolve is a professional services company with expertise in delivering enterprise solutions with Oracle, SAP and Workday.
How:
Cognition24 assisted with the implementation of Salesforce Sales Cloud. The requirement was for a CRM solution that took their current sales and marketing platforms and integrated them into a single solution. We delivered important business reporting, insights and activity tracking. In addition, we implemented custom functionality to track projects, project revenue and resource management.
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