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CRM for the Public Sector

Transform your engagements with a 360-view of your citizens, partners & stakeholders

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Salesforce CRM for the NHS & Public Sector

By transferring decades-old legacy systems and manual processes and putting them into Salesforce, public sector organisations can transform their engagements, giving a 360-view of citizens, stakeholders and partners. Salesforce Public Sector CRM will help streamline key services, increase efficiency, and support innovation.

Salesforce is the first choice CRM for many public sector bodies in the UK –  and here at Cognition24, we’ve been helping public sector organisations implement Salesforce CRM to improve internal processes and customer satisfaction.

Salesforce plus ERP diagram

Leverage our NHS & Public Sector Experience

Cognition24 is fast becoming one of UK’s most trusted Salesforce Partners within the Public Sector.  Our expertise in the field of ERP, as well as our involvement with many large public sector bodies, provides us with an in-depth knowledge of the challenges faced by your organisation.

We pride ourselves on our ability to deliver high quality, practical and efficient solutions for your requirements, whether small or large, with each one treated with the same level of determination to ensure your organisation can focus on its priorities.

Public Sector Clients Logo

G-Cloud 12 Framework

We’re eligible to sell our SalesforceFinancialForce and XCD HR implementation and support services on the latest update of the Government framework G Cloud 12.  Being part of the G-Cloud framework reinforces the quality of our consultancy, commitment to deliver and high calibre of our fully accredited team.

How we helped Herts Urgent Care

HUC, a social enterprise, provides high quality Urgent Healthcare and GP Services to over 3.5 million people across a range of counties, including Hertfordshire, Cambridgeshire, Peterborough, Bedfordshire, and West Essex. The Integrated Urgent Care model championed by HUC includes both Out of Hours and NHS 111 services as well as access to a Clinical Advisory Service.

HUC wanted a user-friendly solution that delivered on several business requirements based around CRM functionality. The system needed to add value and provide clear business benefits. It was also crucial that the system was scalable and future-proof.

“We recently worked with Cognition24 to implement Salesforce into our organisation. As an NHS provider we were not looking for a ‘Sales’ system, our primary focus for our CRM was to support with our stakeholder management, as well as somewhere to keep information about tenders and potential areas for development. Cognition24 have been great, they really took the time to understand our organisation and what we really needed from a system. They also got to grips with the idiosyncrasies of the NHS (including the million acronyms) and replicated these within Salesforce to best work for us, regularly checking that we were seeing the outputs and information that we needed, in a user friendly format! Every single person we have come into contact with from Cognition24 has been helpful, personable and approachable and I would most definitely recommend them for your CRM needs!”  Vicki Bean, Market Development Manager, HUC

Download the Herts Urgent Care Case Study

HUC Case Study

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