Salesforce for Public Sector

Leveraging Salesforce for Government and Public Sector Success

By transferring decades-old legacy systems and manual processes and putting them into Salesforce, public sector organisations can transform their engagements, giving a 360-view of citizens, stakeholders and partners. Salesforce Public Sector CRM will help streamline key services, increase efficiency, and support innovation.

Our services help to:

• Modernise legacy systems
• Enhance citizen engagement
• Streamline services
• Boost efficiency
• Foster innovation
• Improve data management
• Enhance collaboration

Salesforce is the first choice CRM for many public sector bodies in the UK –  and here at Cognition24, we’ve been helping public sector organisations implement Salesforce CRM to improve internal processes and customer satisfaction.

Leverage our NHS & Public Sector Experience

Cognition24 is fast becoming one of UK’s most trusted Salesforce Partners within the Public Sector. Our expertise in the field of ERP, as well as our involvement with many large public sector bodies, provides us with an in-depth knowledge of the challenges faced by your organisation.

We pride ourselves on our ability to deliver high quality, practical and efficient solutions for your requirements, whether small or large, with each one treated with the same level of determination to ensure your organisation can focus on its priorities.

G-Cloud 14 Framework

We’re eligible to sell our Salesforce, Certinia and XCD HR implementation and support services on the latest update of the Government framework G Cloud 14.  Being part of the G-Cloud framework reinforces the quality of our consultancy, commitment to deliver and high calibre of our fully accredited team.

How we helped Herts Urgent Care

HUC, a social enterprise, provides high quality Urgent Healthcare and GP Services to over 3.5 million people across a range of counties, including Hertfordshire, Cambridgeshire, Peterborough, Bedfordshire, and West Essex. The Integrated Urgent Care model championed by HUC includes both Out of Hours and NHS 111 services as well as access to a Clinical Advisory Service.

HUC wanted a user-friendly solution that delivered on several business requirements based around CRM functionality. The system needed to add value and provide clear business benefits. It was also crucial that the system was scalable and future-proof.