Empower Your Cause: Salesforce Solutions for Nonprofits
Salesforce Nonprofit Cloud is a suite of cloud-based tools and applications specifically designed for non-profit organisations. It provides features such as donor management, fundraising, case management, and volunteer management to help nonprofits streamline their operations, boost productivity and improve engagement with their stakeholders. The Nonprofit Cloud is built on the Salesforce platform and leverages its robust security, customisation, and integration capabilities.
How Nonprofit Cloud can benefit your organisation
Salesforce Nonprofit Cloud helps nonprofit organisations in several ways:
- Donor management: Helps in tracking donor information, communication history, and donations, making it easier to manage relationships and fundraising efforts.
- Fundraising: Supports various fundraising activities, including campaigns, events, and grants, and provides insights into fundraising performance.
- Case management: Manages the entire case lifecycle, from intake to resolution, and provides a centralised view of all cases and related information.
- Volunteer management: Helps organisations manage volunteers, including scheduling, tracking hours, and creating impact reports.
- Reporting and analytics: Offers real-time reporting and analytics to help organisations understand their data and make informed decisions.
- Customisation: Allows organisations to customise the platform to meet their specific needs and workflows.
- Integration: Integrates with other systems and tools to provide a seamless and efficient experience.
Overall, Salesforce Nonprofit Cloud provides a comprehensive and integrated solution for nonprofits to manage their operations and achieve their goals.
Our Nonprofit Cloud experience
As a recognised Salesforce Nonprofit consulting partner, Cognition24 brings extensive expertise in the nonprofit sector. We have worked alongside a diverse range of non-profit organisations, each with their own set of unique requirements. The top priority of all these organisations is the same: to increase efficiency and manage funding.
Whether it involves education, donations, fundraising, or any other related activities, we can assist in managing and evaluating the impact of your work.
Case Study: Herts Young Homeless
Herts Young Homeless
Who: Herts Young Homeless is an independent registered charity, established in 1998, that helps young people secure and maintain appropriate accommodation by providing information, support, and help in a crisis. Herts Young Homeless works with other agencies throughout Hertfordshire towards improving local services and preventing homelessness.
How: We provided Herts Young Homeless with Salesforce support and the implementation of a “live chat” function to reduce the impact on volunteers and improve the service delivery to the vulnerable.
Salesforce Case Studies
North Tees NHS Trust
Who:
North Tees and Hartlepool NHS Foundation Trust (NT&H NHS Trust) is an NHS trust providing healthcare services in the North East of England. It serves the areas of Stockton-on-Tees, Hartlepool, and parts of County Durham. The trust operates hospitals including the University Hospital of North Tees in Stockton-on-Tees and the University Hospital of Hartlepool in Hartlepool. As an NHS foundation trust, it operates independently but still provides services within the framework of the National Health Service in England. The trust is responsible for delivering a range of healthcare services to the local community, including medical, surgical, and emergency care, as well as specialized services in areas such as maternity, pediatrics, and oncology.
How?
Cognition24 supported North Tees in implementing Salesforce Sales Cloud, managing stakeholders, gathering requirements, configuring Salesforce, and creating custom fields. This resulted in boosted sales, smoother operations, better engagement, simplified reporting, and enhanced compliance. Additionally, the implementation led to streamlined sales and marketing efforts and improved staff engagement and interaction.
Stand By Me Bereavement Support
Who:
Stand-by-me Bereavement Support offers support and advice to children, young people and their families in North Hertfordshire and Stevenage. They offer a therapeutic group work programme for children, young people and their parent/carers. Their Contact-me model of support for Schools, provides a framework to support those bereaved in childhood throughout their school career and our Uniting Families project offers support to individual families that have been bereaved.
How:
Stand By Me, a non-profit organisation, was in search of a user-friendly cloud solution to meet various organisational needs, particularly focused on CRM functionality. They needed a system that not only provided clear organisational benefits but also ensured scalability and future-proofing. To meet these demands, Cognition24 carried out a Salesforce implementation customised to their specific criteria.
GRIT
Who:
Growing Resilience in Teens (GRIT) supports young people to improve their mental health through group boxing programmes, workshops and one-to-one coaching. Young people come to GRIT from a variety of routes, including health care professionals, education settings and self- referrals – the majority of referrals come directly from schools. At the core of their work is the ‘Four Corners’ method, which empowers young people to use adversity as a platform for growth.
How:
At Cognition24, we partnered with GRIT to implement Salesforce Sales Nonprofit Cloud, helping to streamline their operations. Through meticulous customisation and collaboration, we optimised staff, coaches and patient coordination, as well as the onboarding process. Our focus on data security ensured compliance while enabling seamless accessibility. This solution allowed the charity to strength their impact and propel their mission forward with renewed efficiency and confidence, reaffirming our commitment to leveraging technology for social good.
Herts Urgent Care
Who:
HUC, a social enterprise, provides high quality Urgent Healthcare and GP Services to over 3.5 million people across a range of counties, including Hertfordshire, Cambridgeshire, Peterborough, Bedfordshire, and West Essex. The Integrated Urgent Care model championed by HUC includes both Out of Hours and NHS 111 services as well as access to a Clinical Advisory Service.
How:
HUC wanted a user-friendly solution that delivered on several business requirements based around CRM functionality. The system needed to add value and provide clear business benefits. It was also crucial that the system was scalable and future-proof. Cognition24 conducted a Salesforce implementation based on this criteria, as an NHS provider HUC was not looking for a ‘Sales’ system, their primary focus for their CRM was to support with stakeholder management, as well as somewhere to keep information about tenders and potential areas for development.
Herts Young Homeless
Who:
Herts Young Homeless is an independent registered charity, established in 1998, that helps young people secure and maintain appropriate accommodation by providing information, support and help in a crisis. Herts Young Homeless works with other agencies throughout Hertfordshire towards improving local services and preventing homelessness.
How:
We provided Herts Young Homeless with Salesforce support and the implementation of a “live chat” function to reduce the impact on volunteers and improve the service delivery to the vulnerable.
St Mungo’s
Who:
St Mungo’s outreach teams go out each night to meet people who are homeless and to help them off the streets. With 17 outreach teams they are one of the largest providers of outreach services in the country. They believe that people can – and do – recover from the issues that cause homelessness.
How:
Working alongside Real systems, we provided custom functionality and enhancements to Salesforce not-for-profit.
Read our latest news articles:
