Salesforce for Healthcare and Life Sciences

Revolutionising Patient Care with Salesforce

In the healthcare industry, the seamless flow of information and the ability to provide comprehensive patient care are paramount. For pharmaceutical and medical device companies, Salesforce presents a transformative solution to meet these demands. It offers the capability to empower doctors and medical staff with immediate access to in-depth drug information while fostering a deeper understanding of patient needs and outcomes. The integration of Salesforce Health Cloud into your operations equips your team to not only deliver superior care but also to enhance your sales efforts. The key benefits are:

  • Comprehensive Drug Information at Your Fingertips
  • Enhanced Patient-Centric Care
  • Enhanced Sales Strategies

Salesforce Health Cloud serves as a patient and member relationship platform using cloud, social, and mobile technologies to facilitate personalised engagement for healthcare providers. It gives care teams convenient access to patient information, including health conditions, medications, appointments, and data sourced from electronic health records (EHRs) and other integrated systems.

Salesforce Life Sciences and Health Cloud

The Salesforce Life Sciences and Health Cloud is a game-changer, allowing you to bridge the gap between healthcare providers, pharmaceutical companies, and medical device manufacturers. It enables you to streamline your operations, improve patient care, and enhance your sales strategies. Here’s how:

  • Comprehensive Drug Information: Salesforce provides a central repository of detailed drug information, ensuring that doctors and medical staff have the most up-to-date and accurate data at their fingertips. This enables them to make informed decisions quickly and accurately.
  • Patient-Centric Care: The platform facilitates a more profound understanding of patient needs and outcomes. By aggregating patient data and offering insights, Salesforce helps healthcare professionals tailor their care plans and interventions to the individual needs of each patient.
  • Enhanced Sales Strategies: Salesforce not only revolutionises patient care but also equips your sales teams with the tools they need to sell more effectively. By streamlining sales processes, tracking customer interactions, and providing valuable analytics, you can optimise your sales efforts and achieve better results.

Cognition24: Your Trusted Partner in Salesforce Implementation

Cognition24 boasts an unparalleled wealth of experience across various industries and is well-versed in the capabilities of Salesforce Health and Life Sciences clouds. Our team is dedicated to partnering with you to make your healthcare vision a reality. Here’s how we can assist:

  1. Define Project Scope: We work collaboratively with your team to define the scope of your project, ensuring that your specific goals and requirements are addressed effectively.
  2. Solution Planning: Our experts will craft a customised solution tailored to your unique needs, leveraging the full potential of Salesforce’s capabilities.
  3. Salesforce Deployment Oversight: We oversee the seamless deployment of Salesforce within your organisation, ensuring a smooth transition.
  4. User Training: Our comprehensive training programs ensure that your team is proficient in using Salesforce to its fullest potential.
  5. Change Management: We guide you through the process of change management, ensuring that your team adapts seamlessly to the new system.

Contact Us

With Cognition24 as your trusted partner, you can leverage the transformative power of Salesforce to enhance patient care and sales effectiveness in the pharmaceutical and medical device industry.

Salesforce Case Studies

SPT Labtech


SPT Labtech, based in Cambridge UK, designs and makes products that transform the way scientists work. For over two decades, their expert scientists, engineers, and business innovators have created innovative solutions for liquid handling, sample preparation and management that help accelerate research and make a real difference to human health. With the acquisition by EQT Private Equity in 2022, they are building on their strong foundation of organic and acquisition-driven growth to pursue an ambitious strategic vision of innovation, geographic expansion, and targeting of new markets to address the evolving needs of the life science community.


Cognition24 supports SPT Labtech by providing a Salesforce Managed service. This service includes ongoing maintenance, optimisation, and support for their Salesforce org. By leveraging Cognition24’s expertise, SPT Labtech ensures that their Salesforce implementation remains efficient, up-to-date, and aligned with their evolving business needs. This partnership allows them to focus on their core competencies while relying on Cognition24 for comprehensive Salesforce management and support.

Life Arc


LifeArc drives medical innovation through their own research and works with a range of partners from industry, charities, universities, research organisations and others involved in improving lives for patients.


Working with our partners, Proventeq, we delivered a strategic review of the Salesforce system and helped formulate system integration scoping.

Pistoia Alliance


Pistoia is a global, not-for-profit members’ organisation working to lower barriers to innovation in life science and healthcare R&D through pre-competitive collaboration.


Cognition24 worked with the team at Pistoia to conduct a thorough business analysis review through our unique Landscape Review methodology. As a result of this, we were able to put forward a list of technical recommendations.

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