Maximise the value of your Salesforce org with our Landscape Review™
At Cognition24 we’re passionate about helping you achieve better outcomes for your organisation, by maximising the value of your Salesforce system. Our award-winning, holistic approach goes way beyond the technology, by including culture, people and processes. You’ll get the best possible return from your Salesforce investment, ensuring it is aligned to your business needs, both now and in the future.
What is a Landscape Review™
We understand that thorough preparation is crucial for success, that’s why we recommend conducting a Landscape Review™ before making any technology changes. This review helps your organization define its short, medium and long-term roadmap for Salesforce. Our approach includes assessing the culture, people and processes within your organization, as well as any legacy systems, in order to consolidate and streamline wherever possible to a single platform. We also take into account any regulatory and compliance issues.
Our review aligns with industry best practices to improve standardization and reduce ongoing support costs, and is designed to embed a culture of continuous improvement.
A customer-centric approach
Streamlining end-to-end processes leads to a more customer-focused solution. A customer-centric approach is not just about providing exceptional customer service, it’s about creating a great experience throughout the entire customer journey, from the initial awareness stage to post-purchase. It is a strategy that prioritizes the customer and makes them the centre of your business operations to foster long-term relationships. Many of our clients express a desire to implement a new solution to address common issues such as the sales process, reporting, and ongoing support costs, but often struggle to identify specific operational and strategic objectives or desired business outcomes.
Cognition 24’s Landscape Review™ offers a framework to understand your current challenges and application landscape, providing a clear path to move forward.