Maximise value from your Salesforce system
At Cognition24 we’re passionate about helping you achieve better outcomes for your organisation, by maximising the value of your Salesforce system. Our award-winning, holistic approach goes way beyond the technology, by including culture, people and processes. You’ll get the best possible return from your Salesforce investment, ensuring it is aligned to your business needs, both now and in the future.
A Customer-Centric Approach
By streamlining end-to-end processes you’ll achieve a more customer-centric solution. Customer centricity is not just about offering great customer service, it means offering a great experience right from the awareness stage, through to sale and finally through the post-purchase process. It’s a strategy that’s based on putting your customer first, and at the core of your business, to develop a long term relationship.
Many of our customers express a desire to move to a new solution to overcome common challenges around the sales process, reporting and ongoing support costs. But very rarely can they quantify exactly what they want to achieve in terms of operational and strategic objectives or business outcomes. Cognition 24’s Landscape Review™ provides a framework to help understand your current challenges and application landscape.
Defining the people, process and technology
We believe that preparation is key, so understanding your business requirements and the culture of your organisation before embarking on any technology changes is essential. The Landscape Review™ helps your organisation define its short, medium and long-term Salesforce org road-map. As part of this, we detail the culture, people and process developments needed to support it for you to gain tangible business benefits. Our review will look at legacy systems with the aim of consolidating and streamlining wherever possible to a single platform. It’s also important to take account of any regulatory and compliance issues. Our approach embeds continuous improvement, aligns with industry best practice to improve standardisation and help to reduce ongoing support costs.