Salesforce is one of the most powerful platforms a business can invest in. But here’s the truth: without ongoing care, even the best Salesforce orgs can quickly become underutilised, outdated, or worse, a barrier to growth. That’s where Managed Services come in.
At Cognition24, we’ve seen first-hand how Salesforce customers thrive when they have the right level of admin and consultancy support behind them. Managed Services isn’t just about fixing issues, t’s about helping your Salesforce environment evolve alongside your business.
1. Salesforce Is always changing
Three times a year, Salesforce releases new functionality. That’s a constant stream of innovation, but also a challenge. If your team doesn’t have the time or the expertise to stay on top of these updates, you’re leaving value on the table.
Managed Services ensures you never fall behind. From configuring new features to ensuring your org remains compliant and secure, our support keeps your system aligned with the latest Salesforce capabilities.
2. Admin workloads are often underestimated
A common misconception is that Salesforce “just runs itself.” The reality? It takes daily administration to keep your data clean, reports accurate, and automations running smoothly.
With Managed Services, you gain a team of Salesforce experts who handle:
- User management and permissions
- Report and dashboard optimisation
- Workflow and automation monitoring
- Troubleshooting and escalation when issues arise
This frees up your internal team to focus on strategic, revenue-driving work rather than firefighting.
3. Scalability without the hiring headaches
As businesses grow, Salesforce usage scales with it. Suddenly, you need more customisation, more integrations, and more support. Hiring and training additional admins can be costly and time-consuming.
Managed Services offers instant scalability. Whether you need Bronze-level essential admin support or Gold-level comprehensive management, you can flex your support up or down as your requirements change.
4. Predictable Costs, Measurable Value
Budgeting for Salesforce admin can feel unpredictable. Ad-hoc support costs mount quickly, and full-time hires add significant overhead. Managed Services flips the model on its head with predictable, fixed-fee plans that give you transparency and control.
The result? No nasty surprises just measurable ROI and continuous improvement of your Salesforce org.
5. Strategic Partnership, Not Just Support
At Cognition24, Managed Services isn’t only about fixing problems, it’s about providing a trusted consultancy partner. We act as an extension of your team, proactively identifying opportunities, advising on best practice, and helping you get the most from Salesforce.
That’s the real value: you’re not just maintaining Salesforce, you’re driving business growth with it.
Managed Services matters because Salesforce success isn’t a one-off project, it’s an ongoing journey. With Cognition24’s flexible plans, from Bronze to Enterprise, you’ll always have the right level of expertise at your side.