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Flex24

Your Flexible Salesforce Support Arrangement

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Flexible Salesforce Support

Whether you’re new to Salesforce or growing an existing org, our consultants are here to help with flexible Salesforce support.

Flex24 offers your business a bank of pre-purchased hours designed to give you expert and reactive support. We’ll provide a fast, efficient, and professional Salesforce support service to your company, where you control the costs. You simply purchase a block of support hours to be drawn down as and when you need help. We’ll take the worry away by managing your Salesforce org, developing your system, and offering tailored email support and training.

Here at Cognition24, we’ll act as your on-call Salesforce Admin, operating 9:00-18:00 Monday to Friday.

What you’ll get

Allow the responsibility to be taken on by our support team of Consultants, Salesforce Admins, and Salesforce Developers. Key benefits:

  • Support email – We’ll work with you to provide the best possible solution. When you need help, raise a support ticket by sending a message to a dedicated email address which is monitored by our support team to ensure a quick response every time.
  • Teams channel – Stay organised, with all communications in one place.
  • Account manager – Providing you with our Salesforce knowledge and expertise, you’ll have a direct point of contact with excellent knowledge of the product and processes.
  • Weekly activity report – Constantly improve your business to achieve your objectives. The report will help to track plans and activities and act as a reference for performance reviews.
  • Agreement extendable anytime – we want to build a long-term relationship with all our customers. This support option allows you to flex up or down as your need it.

Our Approach

Salesforce admin tasks:

  • System security
  • User management
  • Objects and layouts
  • Automation and validation rules
  • Reports and dashboards

Development tasks

  • Integration troubleshooting
  • Code troubleshooting

Download our Flex24 Brochure

Flex24 Brochure

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Why us?

Cognition24, we have the resources, skills, and understanding to maximise your Salesforce investment. Flex24 provides another way for us to be there for our customers, providing expert advice and continual support. We will work closely with you to produce measurable results and ensure you gain the knowledge you need to enable future growth.