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Salesforce Implementation for High Tech

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Salesforce Implementation for High Tech businesses – how does it work?

As technology continues to evolve and changes the way high-tech companies like yours do business, automating current processes and procedures and business models should become your number one priority.  To carry this out effectively, we suggest that businesses, particularly in the high-tech world, should adopt a fully-integrated platform like Salesforce. Salesforce enables you to automate day-to-day business processes such as lead assignment, forecasting, contract generation, invoicing, and more.

We now live in a digital age so prospects and customers expect a highly personalised and streamlined experience. Salesforce offers an enhanced level of integration, so high-tech companies can build a truly customised experience.

  • Salesforce Sales Cloud CRM – build an effective sales process with a high degree of customisation and automation, such as email integration, calendar integration, task automation, quote generation, goal tracking, renewal visibility, and more.
  • Service Cloud – give your customers a seamless experience while automatically assigning, escalating, and tracking cases.
  • Project Management – set up a fully integrated project management tracking solution with automation from opportunity to order fulfilment.

Choosing the right Salesforce products

At Cognition24, we understand the importance of efficient systems, allowing your business to stay ahead of the game and keep up to date with changing customer needs. Salesforce CRM combined with Communities and Sales Cloud is the perfect solution for your High Tech business, supporting your business growth.

How our Salesforce expertise will help

We understand the challenges that come with all our optimisation and development projects. At Cognition24 we will always solve your immediate challenges and bring best practices to your implementation. We are a fully certified and highly experienced team, with solid partnerships in place with FinancialForce, Abacus Financials and OwnBackup.

High Tech Companies we have worked with

Sterling VDR

Who:

Sterling Technology is the leading European provider of premium virtual data room (VDR) solutions for the secure sharing of content, business process automation and collaboration for the M&A, corporate development, capital markets, private capital, banking and legal communities. Sterling has been supporting the capital and M&A markets for over 30 years, and since opening their first VDR in 2010 they have helped customers and users from over 187 countries and 90 industries successfully complete thousands of deals.

How:

Cognition24 assisted Sterling VDR with a custom integration from a proprietary platform to Salesforce Sales Cloud. We continue to support Sterling with marketing automation and system enhancements.

Customertimes

Who:

A Salesforce Partner since 2008, Customertimes provides ISV products, and outsourcing to customers in 63 countries around the world. Customertimes is headquartered in New York with regional offices in London, Paris, Toronto and Riga.

How:

Cognition24, along with our partners at CustomerTimes, have worked on a number of Salesforce support projects in the Pharma and Life Sciences sectors.

Pen Test Partners

Who:

Pen Test Partners is an NCSC-approved CHECK company offering penetration testing of IT systems to identify potential vulnerabilities and recommend effective security countermeasures.

How:

Cognition24 implemented and supported Salesforce Sales Cloud, reviewing the current environment, making recommendations and implementing changes accordingly. In addition, we managed the integration with iContact and D&B Hoovers.

OnePLM

Who:

OnePLM is one of the largest Siemens PLM Software Resellers worldwide and the only Platinum Reseller in the UK and Ireland, with offices in Oxford, Cranfield and Liverpool. OnePLM have built a reputation on successfully delivering Siemens software solutions, technical consultancy and support services to a wide variety of businesses across different industry sectors.

How:

Cognition24 worked with the team at OnePLM to conduct a thorough business analysis review through our unique Landscape Review methodology. We also assisted with Salesforce migration and the development of a customised set of reports and dashboards.

Miura Systems

Who:

Miura helps payment service providers and tablet-based POS software vendors to disrupt their markets by designing simple, secure and flexible hardware for improved merchant and consumer experiences.

How:

Cognition24 assisted Miura systems with an on-site Salesforce review, health check and territory management planning. In addition, we also developed a suite of customised reports.

Utility Team

Who:

Utility Team is one of the UK's leading utilities and energy consultants, providing a wide range of value added utility that saves time and money.

How:

Cognition24 implemented Salesforce Sales Cloud for 40 users. We also built a custom finance application to manage over 200 k transactions per month.

4-Secure

Who:

4-Secure advise on, prevent and solve data security problems. Their clients are global corporations, government departments, critical national infrastructure, financial institutions, schools, and telecoms companies.

How:

Cognition24 implemented and supported Salesforce Sales Cloud, reviewing the current environment, making recommendations and implementing changes accordingly. In addition, we managed the integration with iContact and D&B Hoovers.

Docuflow

Who:

Docuflow is an independent UK provider of print, mail and document workflows services and solutions.

How:

Cognition24 implemented and supported Salesforce Sales Cloud, reviewing the current environment, making recommendations and implementing changes accordingly. In addition, we managed the integration with iContact and D&B Hoovers.

Onfido

Who:

Onfido is a UK and US-based software company. Onfido's AI-based identity verification assesses whether a user’s ID is genuine, then compares it against their facial biometrics.

How:

After a significant venture-backed investment, Cognition24 was tasked to re-build their existing Salesforce system and provide a managed service to support the business going forward.

e-Resolve

Who:

e-Resolve is a professional services company with expertise in delivering enterprise solutions with Oracle, SAP and Workday.

How:

Cognition24 assisted with the implementation of Salesforce Sales Cloud. The requirement was for a CRM solution that took their current sales and marketing platforms and integrated them into a single solution. We delivered important business reporting, insights and activity tracking. In addition, we implemented custom functionality to track projects, project revenue and resource management.