Salesforce Support & Managed Service Guide

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tUJEJ35CHM+ybLPWr6FPGaT/gruFBVjcSMfpsrdKucdfAc+GmsuzZ+6GvWUd8wdkReAEM0KGioUZZdTgjlX4kumVjHVsre6Q3+cSLYySV8QPe1Ev5w+uRavGrgwR1Z+sVcXYM8CIyPVDr0rNtiNKSkq5eiRs/g==