Salesforce consultancy for UK organisations
C24 covers the full life of your org: implementation and rapid deployment, health checks, security audits, data cleanse, migration, integration, process automation and AI adoption. Nine services, one certified UK team, and an honest answer about which one you actually need.
The right guidance turns a Salesforce estate into a real driver of efficiency and growth. We are a UK Salesforce partner with certifications across 18 categories, covering administration, development, architecture, the core clouds and marketing automation, so the specialist you need is already on the team. Every engagement starts with your processes rather than our product list, and often with the technical debt nobody has had time to unpick.
Our Salesforce consultancy services
Nine ways we work with UK organisations. Pick the one that matches where you are, or start with a Health Check and we will point you.
Salesforce Implementation
End-to-end delivery, from process mapping through configuration, migration and training to go live. Business first, with governance that survives the first year.
How we implement →Rapid Implementation
Fixed cost, live in weeks. A defined scope and an agreed price before we start, using a compressed version of the method we run on full programmes.
About FastStart →Health Check
A structured review of how your org performs today and where it could go. Inefficiencies, adoption gaps and the work worth doing first.
What we review →AI Adoption
Agentforce and the wider AI landscape, adopted across the environment you already run rather than bolted on beside it. Starts with a readiness review, not a pilot.
Where to begin with AI →Data Cleanse
Duplication, gaps and records nobody quite trusts, assessed and put right. Begins with a review, because the state of the data decides what can be built on top of it.
Start with a review →Security
An audit of permissions, connected apps, API access and configuration, followed by the remedial work to close what it finds. Findings and fixes, not just a report.
How we audit →Integration
One view of the business, assembled from the systems you already run. ERP, finance, email, tickets and campaigns, connected deliberately rather than accumulated.
How we connect →Migration
Moving from another CRM, or off spreadsheets, without carrying the old problems across. Data, process and the technical debt underneath all of it.
How we migrate →Process Automation
Approvals, routing, case triage and document generation put into Flow, so the process runs the same way every time. Mapped first, automated second.
What we automate →Not sure where to start?
A Salesforce Health Check tells you what you have, what has quietly been superseded, and what to do first. Including, on occasion, that you do not need us.
Three things that shape every engagement
Salesforce first, not Salesforce only
Designed to MACH principles
Microservices, APIs, cloud and headless. Deep experience across ERP, finance, ecommerce and data platforms as well as the Salesforce clouds. Where a best-of-breed system serves you better, we say so.
Senior-led
The people who scope it deliver it
No handover to a bench once the statement of work is signed. You keep the consultant who understood the problem.
Order matters
Establish, then expand, then augment
Before anything else we make sure the foundations are set: security, data and process. That gives us the base we need to integrate the rest of your business systems, and to set the path for automating your business with new AI tooling.
The Cognition Way
The Cognition Way integrates Waterfall, Iterative and Agile into a single, adaptable method.
Pure Agile works best in a fast-moving development environment: a software build, a website. Waterfall works best where there is a defined start and end point, or where detailed upfront planning is required, which is exactly the case in a stable, configuration-based environment where change runs through a formal process. Salesforce is both of those things at once, which is why picking one methodology and forcing the project into it tends to fail in a predictable direction.
Using both allows us to respond to what a project actually needs, staying responsive during delivery without losing the structure a platform programme requires. Design work runs in sprints. Delivery and change run to a plan. The interesting question on any engagement is where the seam between them sits, and that is a conversation we have with you in week one rather than a decision we make quietly.
Comparing delivery approaches
Two ways of running a platform project. The first is easier to defend afterwards. The second is more likely to get adopted.
Who you are hiring
A UK Salesforce partner since 2012, working through every platform expansion and three technology releases a year since.
We support commercial organisations across research, media and membership, including Cambridge Consultants, Ocean Outdoor and FESPA. More about our Salesforce partnership.
Tell us about your challenges
A short conversation is usually enough for us to say what we would do, roughly what it costs, and whether it needs us at all.
Salesforce consultancy: frequently asked questions
A Salesforce consultant translates business goals into platform decisions: which clouds and features to use, how to structure data and processes, what to build, buy or integrate, and how to keep the org governed as it grows.
UK day rates typically run from 500 to 1,000 pounds or more. We prefer fixed-scope pricing agreed upfront, so you are buying an outcome rather than a number of days.
Check certifications, ask for named client references, and ask how they handle security and data before automation. If AI comes up before governance, be careful.
Salesforce first, not Salesforce only. Where a best-of-breed system serves you better we will say so, and design the integration properly rather than forcing everything into one platform.
Yes. Much of our consulting work supports an existing admin rather than replacing them, covering the specialisms one person cannot reasonably hold on their own.
Both. Consulting engagements often hand over to a C24 managed service that runs the org day to day, with no internal admin required. Where you have your own team we work alongside them instead. The engagement is scoped to whichever you want.