Pay As You Go Salesforce Support: Flex24

Flex24

What pay as you go Salesforce support means

Pay as you go Salesforce support means buying expertise the way you actually need it: a pre-purchased bank of hours, drawn down for troubleshooting, changes, training or development, with no long-term commitment.

Whether you are new to Salesforce or growing an existing org, our team of consultants are here to help with flexible Salesforce support. Flex24 offers your business a bank of pre-purchased hours designed to give you expert and reactive support.

We will provide a fast, efficient and professional Salesforce support service to your company, where you control the costs. You simply purchase a block of support hours to be drawn down as and when you need help. We act as your on-call Salesforce Admin, operating 9:00 to 18:00 Monday to Friday.

We take the worry away by managing your Salesforce org, developing your system, and offering tailored email support and training.

How the bank works

Buy a blockAgreed up front, so the cost is known before any work starts.

Raise it your wayEmail the support desk or drop it in the shared Teams channel.

We draw downWork is done, hours are deducted against it. Nothing billed that was not agreed.

You see the ledgerA regular activity report shows what the hours bought and what is left.

Included

Flexible Salesforce support: what you get

A block of hours is not just a balance. It comes with the machinery that makes support work, at no extra cost and regardless of how many hours you buy.

A dedicated support emailWhen you need help, raise a support ticket by sending a message to a dedicated email address which is monitored by our support team.

A Teams channelStay organised, with all communications in one place, including the quick questions that never justify a ticket.

An account managerA direct point of contact with excellent knowledge of the product and your processes, so you are not re-explaining the setup every time.

A regular activity reportThe report helps track plans and activities and acts as a reference for performance reviews. No mystery balances.

Scalable hours anytimeWe want to build a long-term relationship. This option lets you flex up with additional hours as required.

The same certified teamThe people who answer a Flex24 ticket are the people who run our Gold managed service orgs.

No admin of your own? That is fine, and common. See how Flex24 compares with a fully managed plan.

Our approach

What you can spend the hours on

With C24 managing your Salesforce operations, you can redirect your focus towards advancing and expanding your business, confident that the system management is being handled by our professional team.

Administration and everyday change

Users, licences and permission sets. Reports and dashboards that answer a real question. Configuration changes and new fields. Data tidying, deduplication and imports. Role-based user training and walkthroughs.

Integration troubleshooting

Analyse and resolve any issues arising during the integration of various systems and applications with Salesforce. Conduct thorough diagnostic tests to pinpoint the root cause of integration failures or inconsistencies. Implement effective solutions to ensure seamless data flow and communication between different platforms, and optimise integration configurations to enhance efficiency and performance.

Development tasks

Investigate and address issues related to custom code, triggers, classes and scripts within the Salesforce environment. Debug code to identify errors, bugs or unexpected behaviour impacting system functionality. Perform code reviews to ensure adherence to best practices, security standards and scalability requirements, and offer recommendations for optimisations and enhancements to improve overall system reliability and maintainability. We document troubleshooting steps, resolutions and lessons learned so knowledge is shared rather than lost.

Bigger than a bank of hours? Process automation and integration projects are scoped and priced as projects instead.

Fit

When Flex24 is the right fit

We would rather tell you now than bill you for a year of the wrong thing. Both are good business for us; only one is right for you.

Flex24 fits

Support you call on

Salesforce matters, but an outage is not an emergency
Demand is lumpy: quiet months, then a project
You have an admin who needs specialist cover, or none and few enough users that reactive help is enough
You want expert hours without a notice period
You are covering leave, a vacancy, or a busy quarter

Talk about Flex24

A managed plan fits better

Support that watches

Salesforce is business critical and downtime costs money
You need a response time you can hold someone to
Security, releases and data quality need attending to whether or not anyone reports a problem
You would rather hand the platform over entirely
You are consistently using the bank faster than you top it up

See managed plans

Not sure which you are?A Salesforce Health Check gives you an evidence-based answer rather than an opinion. And if you are on Flex24 but using the full balance most months, we will tell you that a managed plan is better value.

Book a Health Check

At C24, we have the resources, skills and understanding to maximise your Salesforce investment. Flex24 provides another way for us to be there for our customers, providing expert advice and continual support. Pricing is per block of hours, agreed before work starts.

Pay as you go Salesforce support: frequently asked questions

What is pay as you go Salesforce support?

Buying Salesforce expertise as a pre-purchased bank of hours rather than a monthly retainer or a permanent hire. You draw the hours down as work is done, top up when you choose, and there is no notice period. C24 calls this Flex24.

How does Flex24 work?

You buy a block of hours, raise requests by email or through a shared Teams channel, and we deduct hours as work completes. A regular activity report shows what was done and what is left in the bank.

How much does pay as you go Salesforce support cost in the UK?

It is priced per block of hours, agreed before any work starts, so the cost is known up front. Larger blocks carry a better hourly rate. Ask us what a block would cost for the size and complexity of your org.

Do the hours expire?

Our aim is flexibility: the hours are there to be used when you need them, and your account manager flags the balance before it becomes a surprise. Exact terms are confirmed in your agreement.

What can Flex24 hours be spent on?

Anything a Salesforce admin, consultant or developer would do: user and permission management, reports and dashboards, configuration changes, data tidying, user training, integration troubleshooting, Apex debugging and code review.

Is Flex24 only for teams that already have a Salesforce admin?

No. It suits any team that wants expert help without a standing commitment, whether that is covering specialisms around an internal admin, covering a vacancy or leave, or simply having somewhere to turn when something breaks and nobody in-house can fix it.

When should we move to a managed service instead?

When Salesforce is business critical enough to need agreed response times and proactive maintenance rather than reactive help, or when you are consistently drawing the bank down faster than you top it up. We will tell you when you reach that point rather than quietly selling you more hours.

What hours is the support team available?

Nine to six, Monday to Friday, UK time, from a UK-based certified team. For cover outside those hours, the Silver and Gold managed service plans include a 24×7 option.

Can you support a Salesforce org you did not build?

Yes, and most of the orgs we support were built by someone else. The first piece of work on any new Flex24 account is usually understanding what we have inherited.