Salesforce expertise, your way
When it comes to managing and maintaining Salesforce, every business is different. Some need consistent, ongoing admin support, others prefer the flexibility to call on expert help only when they need it. Different companies require different flavours of Salesforce support services.
That is where Cognition24’s Salesforce Support Services come in. We offer two ways to keep your Salesforce running smoothly, securely and efficiently, whether you want a fully managed solution or flexible, on-demand support. Both are delivered by the same UK-based certified team.
Three Salesforce releases a year. Every new connected app another door to check. One admin, holding all of it.
That is not a performance problem. It is a coverage problem, and it is the reason managed support exists.Choosing between proactive management and reactive help
That is the distinction. Support answers questions and fixes issues when you raise them. A managed service also administers, secures and improves the org to agreed SLAs, whether or not anyone has noticed a problem yet.
| C24 Managed ServiceYour Salesforce, expertly managed | Flex24Salesforce support, only when you need it | |
|---|---|---|
| Commitment | Annual plan, four tiers from Bronze to Enterprise | None. Buy a bank of hours and top up when you like |
| Pricing | Published, from £7,000 a year | Hourly, drawn down as you use it |
| Response | Up to 30 mins, depending on service tier, with a 24×7 option | Business hours, nine to six Monday to Friday |
| Posture | Proactive. We watch the org and act before you ask | Reactive. You raise it, we fix it |
| Also included | Security and release management, data management, reporting cadence, sandbox provisioning | The same certified team, on demand rather than on a schedule |
| Best for | Orgs where Salesforce is business critical, with or without an admin of their own | Teams with an admin in place who need specialist cover occasionally |
| See plans and pricing → | Explore Flex24 → |
Which is the right solution for you?
Whether you want predictable, ongoing support or flexible, reactive assistance, we have the right support services for you. Our Salesforce-certified experts are here to help, and these are the six moments that usually send organisations looking.
You have no Salesforce owner, or are about to lose one
Whether you are recruiting, or have decided not to, a managed service takes the platform on from day one and documents it properly while it does.
Managed ServiceA release broke a flow nobody owned
Three releases a year, and no one is reading the notes against your configuration. Release management is proactive work by definition.
Managed ServiceYou failed, or fear, a security review
Connected apps, stale tokens and over-permissioned profiles. This needs regular attention rather than a one-off panic.
Managed ServiceYour admin is capable but stretched
They can run the org. They cannot also be an integration architect. Buy the specialisms and leave them to the work only they can do.
Flex24You need occasional expert cover
Holiday, parental leave, a busy quarter, a project that needs a second pair of hands for six weeks.
Flex24You are not sure how bad it is
Before committing to either, find out what the org actually needs. The findings usually make the choice obvious.
Health CheckLet us find the right fit for your business.If none of these quite fit, a Salesforce Health Check tells you how much support your org actually needs before you commit to anything.
Speak to our support teamHow the admin role is changing
If your Salesforce admin is increasingly under pressure, there is a good reason. When Salesforce first launched, the role was fairly straightforward; manage users, fields, reports, page layouts, and basic workflows. It was repeatable and predictable.
But over the intervening two and a half decades Salesforce has grown from a basic CRM to an enterprise grade commercial stack. Every release adds more complexity through expansion, integrations, and automations, and the role of your admins has had to grow with it:
The admin role, then and now
7areas. One person could realistically own the entire platform.
24+areas. The same role, the same headcount, far broader accountability.
Seven areas became two dozen. The expectation that one person owns them all did not move.
Two things follow from that. Single-person ownership of a platform this size concentrates operational risk, because continuity, security and institutional knowledge all sit at one desk. And the expectation itself has become difficult to justify. Asking one person to stay current across two dozen disciplines, from sharing architecture to Agentforce, is a great deal to ask of anyone. The industry is losing experienced admins for exactly this reason, and many of those who stay are carrying more than the job title admits.
Related articleThe Quiet Expansion of the Salesforce AdminHow the role grew, why capable people are reconsidering it, what Salesforce AI genuinely changes, and why the problem lands hardest on SMBs still running the platform as the simpler product they first adopted.Read the article →Who you are calling
The same certified team answers a Flex24 ticket and a Gold SLA. UK-based, UK hours, and working on orgs we mostly did not build, which is the normal way support engagements start. Whether you keep an admin in the middle or hand us the platform outright, the people on the other end of the ticket are the same, and so is the standard they work to.
I have been working with C24 for over a year and a half and they have offered nothing short of the highest level of service and support throughout this time. Excellent communication, with all queries and projects delivered on time. The team are a pleasure to work with.
Callum Legg, FESPA
We run managed services for Cambridge Consultants, Ocean Outdoor and FESPA, among others.
Talk to the support teamSalesforce support services: frequently asked questions
The ongoing work of keeping a Salesforce org healthy after go-live: administration, user support, security management, release management, data quality and continuous improvement. It is bought either as a managed service on an annual plan, or as pay as you go hours drawn down when needed.
C24 managed plans run from 7,000 pounds to 36,000 pounds a year depending on complexity and SLA. Pay as you go support is bought as a bank of hours. Both prices are published, which is rarer than it should be in this market.
Support is reactive: it answers questions and fixes issues when you raise them. A managed service is proactive as well: it administers, secures and improves the org to agreed SLAs whether or not anyone has reported a problem.
That depends on the shape of your team rather than a rule. Many clients keep a capable admin at the centre and buy specialist depth around them, because one person cannot reasonably cover security, data architecture, integration and release management alongside daily user support. Others hand the platform to us outright, either because they have no admin or because they would rather their people worked on the business. We deliver both models and will tell you honestly which looks like better value for your situation.
Yes. A managed service plan can carry the whole platform: user administration, security, releases, data quality, reporting changes and escalation, to agreed SLAs. Plenty of our clients have no internal Salesforce admin at all. You keep ownership and decision-making; we do the work and report on it.
Yes, and it is more common than you would think. We start with a structured org review and handover, so nothing gets lost and quick wins surface in the first month.
Most of the orgs we support were built by someone else. The review at the start exists precisely so we understand what we have inherited before we touch it.
Yes. The certified team that answers your tickets is UK-based, working UK hours, with a 24×7 option on the Silver and Gold plans.
User and permission management, security and connected app review, release regression checks, data quality and deduplication, report and dashboard changes, small configuration work, and escalation for anything that breaks. Higher tiers add integration monitoring and third party app support.