Flexible Salesforce Support

Your “On-Call” Salesforce Admin

Whether you’re new to Salesforce or growing an existing org, our team of consultants are here to help with flexible Salesforce support.

What’s included?

  • Support email
  • Teams channel
  • Account manager
  • Weekly activity report
  • Agreement extendable anytime

Flex24 offers your business a bank of pre-purchased hours designed to give you expert and reactive support. We’ll provide a fast, efficient, and professional Salesforce support service to your company, where you control the costs. You simply purchase a block of support hours to be drawn down as and when you need help. We’ll take the worry away by managing your Salesforce org, developing your system, and offering tailored email support and training. We’ll act as your on-call Salesforce Admin, operating 9:00-18:00 Monday to Friday.

Flexible Salesforce Support: What you get

Allow the responsibility to be taken on by our support team of Consultants, Salesforce Admins, and Salesforce Developers. The key benefits include:

  • Support email – We’ll work with you to provide the best possible solution. When you need help, raise a support ticket by sending a message to a dedicated email address which is monitored by our support team to ensure a quick response every time.
  • Teams channel – Stay organised, with all communications in one place.
  • Account manager – Providing you with our Salesforce knowledge and expertise, you’ll have a direct point of contact with excellent knowledge of the product and processes.
  • Weekly activity report – Constantly improve your business to achieve your objectives. The report will help to track plans and activities and act as a reference for performance reviews.
  • Agreement extendable anytime – we want to build a long-term relationship with all our customers. This support option allows you to flex up or down as your need it.
Cognition24 have become a valuable partner to us that we have very quickly started to rely on. They are very responsive to requests and work transparently with us.
Angela Green, Ocean Outdoor

Our Approach

Trust the comprehensive management of your Salesforce environment and associated applications to our expert team. You’ll experience peace of mind knowing that your Salesforce ecosystem is in capable hands. In addition, our “transparent cost management” approach ensures clarity and predictability in your expenditure. Additionally, you’ll enjoy the flexibility of accessing supplementary support whenever necessary, tailored to meet your evolving needs.

With Cognition24 managing your Salesforce operations, you can redirect your focus towards advancing and expanding your business, confident that the system management is being handled by our professional team.

Integration Troubleshooting:
  • Analyse and resolve any issues arising during the integration of various systems and applications with Salesforce.
  • Conduct thorough diagnostic tests to pinpoint the root cause of integration failures or inconsistencies.
  • Implement effective solutions to ensure seamless data flow and communication between different platforms.
  • Optimise integration configurations to enhance efficiency and performance.
Development Tasks:
  • Investigate and address issues related to custom code, triggers, classes, and scripts within the Salesforce environment.
  • Debug code to identify errors, bugs, or unexpected behavior impacting system functionality.
  • Perform code reviews to ensure adherence to best practices, security standards, and scalability requirements.
  • Offer recommendations for code optimisations and enhancements to improve overall system reliability and maintainability.
  • Provide ongoing support and guidance to developers on coding best practices and troubleshooting techniques.
  • Document troubleshooting steps, resolutions, and lessons learned to facilitate knowledge sharing and continuous improvement efforts.

Our Salesforce Managed Service Plans

We understand that each business has its own unique needs that can change over time. With this in mind, we offer you the flexibility to personalise your experience by choosing from our four Salesforce Managed Service plans. This allows you to tailor your plan to precisely meet your current needs and budget.

If you’re unsure about hiring a full-time employee exclusively for Salesforce management and prefer occasional support without the obligation of a full-time commitment, we’re here to assist you.

Please select the plan that best fits your needs below. If you need further clarification, feel free to reach out to our Managed Support team, who can walk you through our services.

Why us?

At Cognition24, we have the resources, skills, and understanding to maximise your Salesforce investment. Flex24 provides another way for us to be there for our customers, providing expert advice and continual support. We will work closely with you to produce measurable results and ensure you gain the knowledge you need to enable future growth.