Get the best from your Salesforce system
We want all our customers to maximise the value of their Salesforce investment, that’s why we devised our award-winning Salesforce Health Check. We’re passionate that you achieve the best outcome for your business, so our health check goes way beyond the technology, taking into account culture, people and process. This ensures that you get the best ROI, now and in the future.
It’s all about the customer
It’s vital to offer your customer a great experience right from the word go. Customer centricity is not just about offering great customer service, it means offering a great experience right from the awareness stage, through to sale and finally through the post-purchase process. Cognition 24’s Salesforce Health Check, based on our award-winning Landscape Review, provides a framework to help understand your current challenges and application landscape so you can put the customer at the heart of everything you do.
People, process … then technology
Understanding your business requirements and the culture of your organisation is vital before we embark on any technological change. Our Salesforce Health Check defines your short, medium and long-term Salesforce road-map. We’ll detail the culture, people and process developments needed to support your roadmap for you to gain tangible business benefits. Our review will look at legacy systems with the aim of consolidating and streamlining wherever possible to a single platform. The approach embeds continuous improvement, aligns with industry best practice to improve standardisation and helps reduce ongoing support costs.
Book your Salesforce org in for a check up
We all know that regular checkups keep us fit and healthy and performing at our best, so why not adopt this stance to your Saleforce org? Our consultants will ensure your investment is still reaping rewards, both from a technology and process perspective.