What are Salesforce managed services?
A Salesforce managed service is a fixed annual plan under which a certified partner runs your org for you. C24 covers the service desk, administration, reporting and development work, proactively and to an agreed SLA.
Salesforce is constantly evolving, so staying current with the latest developments, enhancements and changes can be a challenge. With three releases a year, Spring, Summer and Winter, and documentation running to hundreds of pages, it can feel like a full-time job, unless you have the necessary resources and expertise to meticulously review, evaluate and select the features that best align with your organisation’s needs.
That is where a Salesforce managed service comes into play. It assumes the responsibility on your behalf.
Choose one of four plans based on the complexity of your org, and flex as you grow. A plan works with or without an admin of your own: it can sit behind the person you already have, or carry the platform entirely.
What every plan coversService desk
A staffed desk in business hours, an inclusive incident allowance every year, and a 24/7 option from Silver upwards.
Administration
User management, security management, release management, system administration, Optimiser and health checks. Data management from Silver.
Reporting
Service review, resource planning and capacity planning. Biannually on Bronze, quarterly on Silver, monthly on Gold.
Development
Sandbox provisioning on every plan, integrations from Silver, third party app support on Gold, plus inclusive development days for change requests.
AI
Where you are considering Agentforce, or external models such as Claude or GPT, we would start with a readiness assessment rather than a rollout. We work across models rather than Agentforce alone. Not included in the plan.
Every line above is drawn from the plan comparison further down this page.
What a managed service gives you
We take charge of managing your Salesforce environment and, if required, any connected applications. This provides you with peace of mind, transparent cost management, and the flexibility to access additional support as needed, allowing you to concentrate on expanding your business.
Flexibility
Our Salesforce managed service is all about adaptability. We do not believe in one-size-fits-all solutions. Instead, we work closely with you to craft bespoke solutions that align with your organisation’s unique requirements. Whether it is daily tasks or unexpected challenges, the service is designed to be flexible and responsive, ensuring your Salesforce environment is always optimised to meet your evolving needs.
Process optimisation
We go beyond merely maintaining your Salesforce system; we continuously seek opportunities for process improvement. Our team of experts assesses your existing processes to identify areas that require enhancement. This not only leads to immediate efficiency gains but also lays the groundwork for a more streamlined and agile Salesforce environment in the future.
Reduced firefighting
With our proactive support approach, you can say goodbye to firefighting mode. We monitor your Salesforce environment, identifying and addressing potential issues before they escalate. This saves you time and allows you to shift your focus toward long-term strategic planning and development, rather than constantly dealing with day-to-day problems.
Cost management
We understand that every organisation has unique needs, and those needs may fluctuate over time. Our Salesforce managed service lets you match the plan to the level of service you actually require, so you are not burdened with unnecessary costs. If you would rather not commit annually at all, Flex24 gives you a pre-purchased bank of hours to draw down instead.
Peace of mind
Rest easy knowing that our team of experts is at hand. Regardless of the challenge, our expertise in Salesforce ensures that we can provide you with unwavering support. Whether it is troubleshooting an issue or implementing a complex solution, we have the knowledge and experience to keep your Salesforce environment running smoothly.
Reduced overheads
By outsourcing your Salesforce management to us, you eliminate the need to maintain an in-house team of highly skilled technical experts. This not only reduces your overhead costs but also allows you to tap into our extensive knowledge base and experience without the associated hiring and training expenses.
Our Salesforce Managed Services plans and pricing
We understand that each business has its own unique needs that can change over time. With this in mind, we offer you the flexibility by choosing from our four Salesforce Managed Services plans.
Please select the plan that best fits your needs below. If you need further clarification, feel free to reach out to our Managed Support team. Every plan is delivered by the same certified team to the same standards; the tier decides response times, reporting cadence and how much change is included.
Bronze
From £7,000pa
Billed Annually
For low complexity sites that need basic admin services and emergency escalation for a low monthly fee
Silver
From £20,400pa
Billed Annually
For medium complexity sites that need proactive maintenance and an on call escalation for a fixed monthly fee
Gold
From £36,000pa
Billed Annually
For high complexity or high volume sites that require comprehensive support for a predictable monthly fee
Enterprise
Billed Annually
Custom service to support complex environments with bespoke SLAs
Compare the plans
| Service | Detail | Bronze£7,000pa | Silver£20,400pa | Gold£36,000pa | EnterpriseCustom |
|---|---|---|---|---|---|
| Service Desk | Business hours | ✓ | ✓ | ✓ | Scalable on request |
| 24/7 option | – | ✓ | ✓ | ||
| Proactive administration services | ✓ | ✓ | ✓ | ||
| SLA response | 1 working day | 4 hours | 1 hour | ||
| Inclusive incidents (year) | 12 | 24 | 48 | ||
| Administration Services | User management | ✓ | ✓ | ✓ | Scalable on request |
| Security management | ✓ | ✓ | ✓ | ||
| Release management | ✓ | ✓ | ✓ | ||
| System administration | ✓ | ✓ | ✓ | ||
| Data management | – | ✓ | ✓ | ||
| Optimiser | ✓ | ✓ | ✓ | ||
| Healthchecks | ✓ | ✓ | ✓ | ||
| Reporting | Service review | Biannually | Quarterly | Monthly | |
| Resource planning | Biannually | Quarterly | Monthly | ||
| Capacity planning | Biannually | Quarterly | Monthly | ||
| Development | Sandbox provisioning | 1 | 4 | 12 | |
| Integrations | 0 | 2 | 10 | ||
| 3rd party apps support | – | – | ✓ | ||
| Inclusive Development Days | To be used for change requests and ad hoc projects | 0 | 5 | 10 | |
| Annual pricing | Billed annually | £7,000 | £20,400 | £36,000 | |
Enterprise: scalable on request, with bespoke SLAs.
Support business growth
At C24, we bring a team of highly experienced professionals with a proven track record of delivering optimal solutions. We will work with you to transfer knowledge, ensuring you are well prepared to lead future improvement initiatives that support business growth.
Our approach begins by understanding your business. By taking a holistic view of your organisation, focusing on four core areas, we help you achieve operational stability and lay a robust foundation for future growth. Where your team lacks specific skills, we can bridge those gaps.
People
Who owns what, who is stretched, and where a single point of failure sits.
Process
What the org is being asked to do, and whether it still matches how you work.
Culture
Whether people trust the data enough to use it, and what it takes to change that.
Technology
The platform itself: configuration, integrations, security and technical debt.
Orgs we already run
PEACE OF MIND as a Service
Knowledgeable
Gain access to a multi disciplined team of Salesforce professionals without needing to maintain an expensive in-house team.
Robust
Regardless of the challenge, our expertise in Salesforce ensures that we can provide you with unwavering support and ensure your operational security.
Proactive
With a proactive approach to support, we focus on preventing issues instead of waiting to solve them. We’ll monitor your Salesforce environment round the clock so you can say goodbye to firefighting mode.
Transparent
With our modular Salesforce managed service pricing you know exactly what you’re getting. With regular and consistent communication you will always feel in control.
We have multiple Administration as a Service clients in place; we always prioritise user satisfaction and ensure your business optimises its Salesforce investment. We support many commercial organisations on a managed service basis including: Cambridge Consultants, Ocean Outdoor, and FESPA.
Salesforce managed services: frequently asked questions
A subscription arrangement where a certified partner runs your Salesforce org for you: administration, security, release management, data quality and user support, with SLAs and regular reporting. It replaces or reinforces an in-house admin function.
Our plans are published: Bronze at 7,000 pounds, Silver at 20,400 pounds and Gold at 36,000 pounds a year, billed annually, plus a custom Enterprise tier for complex environments. Most providers hide their pricing; we would rather you could budget.
They solve different problems, and plenty of clients run both. One admin cannot cover security, data, development, releases and strategy, and a single hire concentrates a lot of risk in one person. A managed service gives you a multi-disciplined certified team, often for less than the full cost of one experienced hire. With an admin already in place, we cover the specialisms around them. Without one, we can carry the platform outright.
Gold responds within 1 hour, Silver within 4 working hours and Bronze within 1 working day. Silver and Gold include a 24/7 option.
Plans are billed annually. If you want expert help without commitment, Flex24 gives you a pre-purchased bank of hours to draw down whenever you need us.
Yes. Silver includes 2 integrations and Gold includes 10 plus third party app support. AI readiness and Agentforce work run through our consultancy, on the same foundations your plan maintains.
Yes. A plan can cover the whole platform: user administration, security, releases, data quality, reporting changes and escalation, to agreed SLAs, with a named account manager and a reporting cadence. Many of our managed service clients have no internal Salesforce admin.
A structured org review, a documented handover, and a prioritised list of quick wins. We would rather understand what we have inherited before changing it, and most orgs surface two or three easy improvements in that first month.
Ready to get more from Salesforce?
Are you ready to unlock the full potential of your Salesforce environment while reducing the burden of management and technical challenges? Choose C24 as your trusted Salesforce managed service partner. Our team of experienced professionals is committed to optimising your Salesforce system and supporting your business growth.